Call centers handle thousands of calls a day, and one of the biggest challenges is to ensure consistent quality across each and every call, and to learn how to make these interactions more effective.

Just Listen does the listening for you. It transcribes voice to text and uses artificial intelligence to ”listen in” on every call and analyze it, allowing you to learn how to get even better results from future calls.

5 Key Benefits of Voice Analytics for your Contact Center

Voice analytics allows customer contact centers to extract data from call conversations and analyze huge volumes of conversation data. This lets your company to (quite literally) gain insights from the Voice of the Customer and identify ways to provide better customer experiences. Here are 5 key areas where companies can benefit from implementing voice analytics in their customer contact center...